Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lleveluplife90@gmail.com. Please note that returns will need to be sent to the following address: international city -Greece cluster Dubai
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at lleveluplife90@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lleveluplife90@gmail.com.
Return & Refund Policy – Level Up
At Level Up, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
You may request a return if:
- The item is damaged, defective, or incorrect upon delivery
- The request is made within 3–7 days of receiving the order
- The product is unused, in original packaging, and in the same condition as received
2. Non-Returnable Items
We do not accept returns for:
- Used or damaged items (not due to our fault)
- Items without original packaging
- Clearance or sale items (if applicable)
3. Return Process
To initiate a return:
- Contact us via phone or email within the return period
- Provide your order number and issue details
- Our team will guide you through the return process
📧 Email: lleveluplife90@gmail.com
4. Refund Policy
- Once the returned item is received and inspected, we will notify you of approval or rejection
- If approved, your refund will be processed within 5–10 business days
- Refunds will be issued via the original payment method
5. Shipping Costs
- Shipping charges are non-refundable
- If the return is due to our error (wrong or defective product), we will cover the return shipping cost
- For other returns, the customer may be responsible for return shipping fees
6. Exchange Policy
We only replace items if they are defective or damaged. Exchanges are subject to product availability.
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If the issue persists, contact us for assistance
Business Address
Dubai, United Arab Emirates